This amount includes applicable customs duties, taxes, brokerage and other fees. 2. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. , updated 23-04-2021 - We do not send parcels to PO BOX addresses. 8h29. Its probably not directly relevant to your problem, but who knows with Apple!! Has anyone else encountered this and found a solution ? Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Also, the web interface seems to be working just fine. 6h00. Delays in Emails being delivered can arise from a multitude of reasons. 23-04-2021 on Anyone else experienced this and got any suggestions on how to proceed? Rest assured that we'll do our best to assist you or get you pointed in the right direction. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. After 6 mos., if selected you will be billed $10.99/mo. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. I expect that they are simply burying their heads in the sand and do not look at all. Having the same problem myself today - unable to send emails from my @btinternet.com account. 14h08. Has anyone experienced this problem. Go back to . Go back to: Email help. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". I've rebooted twice and reinstalled Office 365 without success. Can send emails fine from any other account. I have a recent problem with my email service. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. What does this mean? Accounts that are inactive for six months are deleted automatically. Then power on the phone and iPad and tell me if it still has the problem. 23-04-2021 on Why? I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. They also sent a test email from a PC using an outlook client and that didn't come through either. Please check your email settings. MisterW, bobpullen. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. on Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 15h24. This started suddenly about 5 or 6 weeks ago. If not, how do we get a moderator involved? Problems with email. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Why cant my email address have BT.com in the display name? Terms and conditions of the sale . Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! While members are not getting emails, they do appear as posts on the Google Groups page. ), on Yesterday, I managed to contact BT via webchat. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. to know I'm not alone. Those who wish to hold on to their email account just have to log in from time to time to keep it active. After some trial and error I found that btinternet was objecting to my "signature" containing a link. 16h34. This sounds fiddly, but isn't necessarily. on I exited and restarted Mail and was then able to send emails again. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Sadly not the same as my experience. I have a group of 14 people set up under Outlook 365. 11h40. To start viewing messages, select the forum that you want to visit from the selection below. I have it in a notepad file as well if that makes it more readable. 'All of my contacts have it. That sounds like something has been stuck in a queue somewhere. 23-04-2021 6h21. Log in issues. We have received reports that emails to btinternet.com email addresses are being blocked. only. Has anyone experienced this problem. Doing so can save hundreds of pounds. The accounts work on BT Webmail, both to receive and send. . Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I cannot find an obvious way of asking bt about this! 23-04-2021 What can we help with? Looking through previous posts I see this has been a regular problem. I then asked them to login to BT webmail and send me another email and that one came through straight away. Have you had the chance to check if the issue persists on a different user account? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. - last edited on With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. It might be worth changing your SMTP port to see if that helps. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. BT Email - best practices for postmasters and senders of email. 21h18, I have got my email working again. Copyright 1995-2023 eBay Inc. All Rights Reserved. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. I've got a "failed delivery message". Hi All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. (The fix did not work until I had quit Mail and relaunched it. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. I can take the same message and copy it into gmail and send from there and it gets through with no problem. That helps us fund This Is Money, and keep it free to use. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Thank you anyway. Last Thursday, I stopped receiving email from my @btinternet.com account. Page 1 of 2 1 2 Last Will post any update that I get. This will work as long as your old email account is still active. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. on It's very annoying and slightly weird. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. When this happens. This amount is subject to change until you make payment. 15h22, on This amount is subject to change until you make payment. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. About 4 days letter I get a reply saying the message could not be delivered. iPad is working ok. We do not write articles to promote products. 26-08-2021 23-04-2021 I also feel slightly better I am not alone. 26-08-2021 I feel there is something going between Google and Apple. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. If I changed my email address I would be bound to lose something important. Ive also tried not using advanced settings at all with exactly the same results as described above. 9h25 Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 23-04-2021 I've got a "failed delivery message". 4) Send an email to your main contacts to let them know your new email address. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Do other emails they send get to where they need to go? 13h52. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. This was a pain, but I went along with it or else I couldnt use email. It's good (???) I've got a "failed delivery message". We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. You can link any BT email address to another broadband or Premium email billing account. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Does anyone have any other suggestions please?? Thank you, JW. Here are some answers to help you. 18h40. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Sky allows former customers to keep their email account free of charge and indefinitely. I consistently receive this warning: whenever I try. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? This site contains user submitted content, comments and opinions and is for informational purposes So hardly time for a timeout to have occurred. Hopefully, we can get this resolved quickly. provided; every potential issue may involve several factors not detailed in the conversations Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. It's not just that there has been a delay. on This is going to need looking at by their email support team. 26-08-2021 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Apple may provide or recommend responses as a possible solution based on the information If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. You should however check that your email clients are using the correct settings as per this link. They must realise that they have a dreadful name. Switching email address if you have never done so before can feel like a daunting task. BT allows former customers to access a basic form of their email account for free. I have exactly the same problem and would love to get a solution. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 20h13. I have the exact same problem. This is a BT residential customer to customer forum. The problem is also affected by the addressee. on 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Emails from btinternet.com addresses not received. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. on There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 2 days ago I suddenly stopped being able to send emails and get the message below. 20h31, on on 5) Set up an auto-responder message on your old email address. Virgin Media says email accounts are only available to current customers. 26-08-2021 Surface mail is also available; please e-mail us for . 17h33. Although port 587 will usually work, port 465 is the recommended port. on Unfortunately, it did not work. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". omissions and conduct of any third parties in connection with or related to your use of the site. What does this mean? What does this mean? Email headers can be found by looking at the email item's properties. I know that I haven't received most of the emails sent from btinternet.com addresses at all. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Surely other services would similarly suffer. 16:52 EST 04 Mar 2023. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. We'll need to look into this and we'll get back to you next week. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Our standard shipping option is via Royal Mail airmail. on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 15h04. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Townman, Gandalf. 13h37, on any proposed solutions on the community forums. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. By BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 14-07-2019 on It is they that should investigate why other email providers don't have this problem. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. 26-08-2021 Though any rejection on our side should be returned back to the sender as a bounce. 15h27, on One of the mails having been sent as long ago as April 4th. Examination of the message heads of the delayed emails might be informative. 10-07-2019 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. TalkTalk allows you to access your email account for 12 months after you switch. - edited You may have to register before you can post: click the register link above to proceed. Any ideas? 26-08-2021 I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. P.S. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. If not, how do we get a moderator involved? All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Log out of your email account then, Using an email program? You can usually find the option to redirect in the inbox settings of your old email account. A workaround would be to use another SMTP - for example gmail if you have a google account. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". PaddyB. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 3 users liked/thanked this post: Your post does not go to BT. This has made me want to look a bit further and so I found the Community. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I installed the outlook App on my iPad and it works perfectly I'm afraid. My email is not sending from my iMac (iCloud). - last edited on Those who leave have their email account terminated and closed 90 days later. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 19-12-2022 We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Gmail and Outlook are two of the most popular. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. If that doesn't fix the problem, see the next section. Does anybody have any idea how I can resolve this, other than changing ISP. It seems that my account SMTP setup was changed (without my input). Typical script! This amount is subject to change until you make payment. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. No disrespect intended as your advice is probably based on years of experience of BTs service! 19h39. All other emails to other systems have no issues. for DISH Protect Silver unless you call to cancel. I can send & receive the bt emails using the Samsung mail app. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. For those that aren't arriving, things obviously get a little more involved. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. on BT internet email problem Hi. There'll likely be four of these, two from BT servers and two from Plusnet servers. You can send and receive messages, but not actively manage the account. Send yourself a test email. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Also one of the two that I received recently was sent in December. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Tried on various devices with same result. 26-08-2021 That is because he has a Virgin Media email address, which would be deleted if he switched away. But again got error messages which I now cant remember. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Don't forget online banking, streaming services and social media accounts. Just one other thing that might be relevant. I can receive emails. on Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake View cart for details. 19-12-2022 BT Email - best practices for postmasters and senders of email | BT Help, on Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 25-08-2021 Many have had the same address since they first went online many years ago. None of the posts I have seen are the same as my problem however.

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