If this ever happens to you again we have information on how to deal with fraudulent calls here. If possible, avoid calling when you are rushed for time. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. ", So hence my frustration and tone of my OP. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. Just get some unhelpful message about 'It's our problem, not yours. 30-04-2022 Learn more, Have I helped? Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. 10-09-2022 Virgin Media customer service numbers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Selectra is currently closed. 24-01-2022 How do customers contact Virgin Media? Thank you for that information. If not, they are charged at the same rate as a standard UK landline number. Virgin Media does not have a customer service email address. Aaron has been with Selectra for over 3 years. These phone numbers work for people in the UK only. 08-02-2022 on Remind me when call center opens. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. By continuing to browse, you accept the use of cookies. <br><br>Corporate Partnerships . 01-05-2022 Virgin has a selection of active social media accounts where customers can get in touch. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry to hear of your service issues and experience with fraudulent calls. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. That way I have definitive proof that the company has received my complaint and when they received it. 08:48. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Virgin Media Television; For business; Webmail; Sign-in; . Learn more, Have I helped? 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. 00:53. I work during the week, so don't get a chance to call at any other time. 07-07-2022 GIVE US A CALL. 2. 09-07-2022 Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. To find out more about the Community check out our Getting Started guide, 10-09-2022 How to Contact Virgin Media. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. Let us know if there is anything else we can support you with. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. 11:40. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. All tip submissions are carefully reviewed before being published. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . Cable.co.uk is operated and owned by Existent Ltd 2005-2023. To find out more about the Community check out our Getting Started guide. 17:34. Contacting Virgin Media. on 22:50. 04-07-2022 27-01-2022 I could go to Google but would rather keep them all in the one place. All lines are open from 8AM to midnight every day of the week and if you call out-of . Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. I've been trying to contact Virgin Media for about 3 weeks now. 28-01-2022 I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. Talk to our experts and get your broadband sorted out in minutes. Has anyone else been able to contact them via online chat? on Lets hope that this handy feature returns soon. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. 10:02 24-01-2022 Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on % of people told us that this article helped them. on Virgin Media UK does not provide this service. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. on 2. 11:36, I have to give my credit card details which I am nervous about, on The service is available from 8am to 10pm seven days a week. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. on Can you give us some additional information about your connection issues so we can offer further support? While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Let us know how you get on. Here to help! ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Last Updated: December 2, 2022 It has to be . When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Can anyone tell me how to set up a new email please. Sign up for broadband with one free call. Choose the destination location path to save Virgin Media emails. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. Hi folks. You can use the Live Chat service for sales, upgrades and complaints. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Sign up today. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. 09:05. 14:31. Did you ever get this sorted? The online chat button does not work! If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. The company has been a subsidiary of Liberty Global plc, an . However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. Contact Virgin Mobile easily. Irish Creating Original Music + Sound Design Worldwide - Always. Virgin Media Business Mobile customers. 12-07-2022 This may indicate that it is being upgraded, or that the service has been temporarily suspended. The message chat was also down on Monday, on Include your email address to get a message when this question is answered. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. on 56 minutes ago. I don't understand the relevance of your reply..? If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. Virgin Media mobile numbers have a separate number to call. 09:05 and is reached by going into manage other accounts. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. Learn moreHave I helped? We only collect anonymous data. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. Mon-Sat 9am-5pm. 12:39. 26-01-2022 By signing up you are agreeing to receive emails according to our privacy policy. You can also check our help pages or learn how to contact us directly further down. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This may make getting contacting them faster and more efficient in the future. It takes me to a box with two bars, your email address and the second bar is your password. Step 1) Create a distribution list in your Address Book. 15:14. 11:49. Sorry to hear of the email issues. You can leave your phone number and get a free callback. Unfortunately we cannot remember her email password. What error are you getting with that forgotten password page when you enter the security information? I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Virgin Media employs several customer contact forms covering the more basic subjects. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. These cookies allowed us to study how users navigate on the website. They certainly are! Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. Customer Service. and is reached by going into manage other accounts. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Learn more, Have I helped? Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Customer service for home 0800 064 3836. You can call, live message, use the community forums, or use a relay service to get the help you need. 25-01-2022 a secondary account defaults to the information for the primary account unless that has been changed in the secondary . By continuing, you agree to our cookies policy. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. Complaint Contact Form. on Talk to other friendly customers and members of the Virgin Media team. Click on the next button to Backup Virgin Media . Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Ask the community. - edited If the email address to be blocked (i.e. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The short answer is maybe. It takes me to a box with two bars, your email address and the second bar is your password. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. Customers can use the area codes to make local, national, and international calls. I'll send you a PM now to assist further. It's easy to find the help you need for your broadband, home phone and mobile account on the go. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. 13-07-2022 Rocketreach finds email, phone & social media for 450M+ professionals. Hi @Crashedagain, thanks for your message. Opening hours are: 14:15, 13-07-2022 Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Virgin Media support opening hours. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. on Virgin Media on social media. You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. Use Virgin Media phone lines when calling from a different provider. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. I opened my emails went into folders and clicked on Add an email account. To purchase products or services, or to move your services, call us to speak with an agent. This includes the availability of email addresses, phone numbers and callback forms. If you do ever need anything, please pop back and we'll be delighted to assist further. on I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. By phone. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. The services and products mentioned on this website may only represent a small selection of the options available to you. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . So essentially I would need to set up a gmail account then I could add that To the VM webmail? Cookies used for marketing and advertising purposes. Fancy a chat? The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Can anyone recommend another provider that you can actually talk to? For mobile enquiries, call 03456000789*. However, when clicking on such links, it generally redirects you to the contact or support pages. CISAS is impartial and will investigate your case. Hi Graham thanks for your reply. im told to log a complaint online- which you cant do as my account is no longer active! When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. It's packed with tips, hints and helpful answers about our products and services. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . Broadband, TV and phone customers should then press 1, mobile customers should press 2. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Public Sector Queries. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on on I do have the address I want to block though, on Contact Virgin Media by phone, web chat, call-back form, email or social media. Click Mark as Helpful Answer or use Kudos to say thanks, on I can't click on the chat button neither. Thanks to all authors for creating a page that has been read 98,155 times. Sunday: 8am to 6pm. By having an area code, customers can keep their number even if they move to a different area. Which Is the Best Alarm System in Ireland? They cannot wriggle out of it. on 09:44. 11-09-2022 The route now is to do it via the "My Virgin Media" account for that secondary email account . Save money on your broadband bills with Selectra. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Sales for broadband, TV and phone. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Virgin Media have recently changed the way you reset the password for a secondary email account. on Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. I can confirm the number you were called from is not us. They can look at options outside of the bundle deal for you. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". on Learn more, Have I helped? Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . And, I always pay extra for the "signed for" postal option. Virgin Media contact number. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. If that is too long, then we advise going straight to social media to air your complaint. People Like Cara Durbin . The provider is also active on Facebook, where you can post a message seeking help or advice. This must have been coincidentalI have one box with a line going to house(cable ?) Discuss television and telephone services from Virgin Media, including their TiVo box . Fastest way to talk to a real Virgin Media rep. I have this problem also. Virgin Media Contact Details: Get in Touch Easily. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. 19:00. I just want a broadband upgrade also. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! so I guess we need some help to reset it as you suggest. 28-01-2022 Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Sales service for mobile 0800 064 3820. 11:18 If you can you will be able to change the password from there. the email account is set up within my main virgin media account. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Business Development Executive @ Virgin Media O2 Business. Got a question about our services or need a troubleshooting tip? and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. Virgin Media phone numbers. the email account is set up within my main virgin media account. 16:11. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. Thanks for your post and welcome back to the Community. What is it you need to speak with the team regarding? wikiHow is where trusted research and expert knowledge come together. Unfortunately he phone lines and other contact methods are extremely busy at present.. If you are calling Virgin Media Ireland from abroad, use 0035312458000. . I'm trying to set up a new email address on my account. That means you don't have to use Blueyonder.co.uk webmail interface! Contacting Virgin Media - by phone or otherwise. 25-08-2022 I did notice in the forum that there is a list of available addresses but that never came up. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. 14:06. Possibly. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Registered in England with number 02591237. You can also text Virgin mobile for free on 07533 016 422. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. You should still be able to add a third party email address to the VM webmail page via the method you are using. These lines are also open seven days per week, from 8am to 10pm. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. 3. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . Have tried assorted work arounds, but still can't get in. online chat not working, Re: How do customers contact Virgin Media? That was a mistake. How do customers contact Virgin Media? 08-02-2022 Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date.

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