We also ensure all reviews are published without moderation. I am still waiting for the product and I have not received any email when they will send to me . Do you need help? Cookie Notice Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. or fill in the form below. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. It goes against our guidelines to offer incentives for reviews. If you are not getting responses or your item hasnt shipped after a long period of time, call them. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. The packaging, payment, etc. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Thank you for the fast delivery. Shift schedule availability from 8am -6pm in your local time zone. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. The packaging, payment, etc. But obviously they have some customer service issues at the moment. And then I received my scarf .. wonderful. 2023 Trustpilot, Inc. All rights reserved. Free shipping on full-price orders over $100 USD and other orders over $300 USD. The pants were the perfect color, fit well and well made! But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Here are 8 tips for writing great reviews. You can also place your order with our team on the phone. Contact them on WhatsApp, they always answer. Product shipped out in a timely manner and arrived well packaged. My experience was amazing! Help us Improve. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. I cannot track my order and furthermore they delay it more than it should alwayss. I love JACQUEMUS! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Select a Default Payment Method. Outstanding Customer Service! Will definitely order again! I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. From the package to the product. I will never ever buy anything from them again. 2023 Trustpilot, Inc. All rights reserved. Thanks for the customer experience as well. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano Continuez, vous etes parfait.Tres belle journee. The delivery was made very quickly and arrived in very good condition. I love your collections every year. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Anyone can write a Trustpilot review. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. The website is very userfriendly, I found everything great. Fast delivery, very nicely packed.Amazing product. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments I cannot track my order and furthermore they delay it more than it should alwayss. I loved the bag, it's great, and super fast delivery, thank you. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Find out how we combat fake reviews. Anyone can write a Trustpilot review. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Does polene has a us number (really asking :) I know they are more low cost that him but still)? The refund was almost instant, but I originally placed via paypal. Will definitely order again! It goes against our guidelines to offer incentives for reviews. With my coupon I ordered jeans and they were send in two days, received three days later. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. They where very helpful great experience with them. I love my bag! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I shouldnt have to call France. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. $25 - $35 per hour | Online/Remote Position | Flexible. Anyone can write a Trustpilot review. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Anyone can write a Trustpilot review. The material is great, the fit is great, so pretty. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. They are so dope and very light so dont pull on the ear lobes. Love the quality & style of the hat & quick delivery! Ive ordered a top from the site last year and had 0 issues. The return process was perfect and easy! Sign out of Your Account on the Amazon Website. Avoid. Thank you! A member of our support staff will respond as soon as possible. It looked absolutely beautiful on the site. Wonderful experience, I love my product!!!! It will consist of art and design, itt will have Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I love my experience so far and definitely will buy more. Anyone can write a Trustpilot review. Everything was amazing. Companies can ask for reviews via automatic invitations. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. In addition, the fact of sending us a little booklet I find it super cool. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Buy Jacquemus bags and get Free Shipping & Returns in USA. I loved the bag, it's great, and super fast delivery, thank you. 1,977 people have already reviewed JACQUEMUS. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. I love that it was delivered to me super fast! Pretty things in your Shop Jacquemus is great!!! It has a red undertone, it looks like its been discolored by the sun. Everything was amazing. Privacy Policy You can also place your order with our team on the phone. . This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Customer Care; Track an Order; Create a Return; FAQs . Much better of you used dhl not ups. I love Jacquemus company with its amazing product. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. All rights reserved. It wont even fit a card in there. Love you. We use dedicated people and clever technology to safeguard our platform. Buy collage-effect dresses and separates online now at NET-A-PORTER. She is in love with them. We also ensure all reviews are published without moderation. They had 150 employees at the beginning of 2022 and now have more than 500. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. The return process was perfect and easy! The bag is okay but a bit dusty and dirty. Position: Remote Customer Support. Two weeks went by and I never even received a tracking email. Worldwide Shipping. Initiative 1: Creating Jacquemus' first physical store in Paris. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. There wasnt add a box for the purse. Find out how we combat fake reviews. Thank you very much.I especially loved the packaging- as always :). From the package to the product. | Read 21-40 Reviews out of 698 Got this a gift for my wife, she fell in love with it! Got this a gift for my wife, she fell in love with it! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Delivery was left on doorstep whilst I was at work. I am very happy with my purchase! Call now to get direct help from coinbase customer support executives. Quality is great! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. The packaging, payment, etc. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. So thank you Jacquemus!!! When it was delivered I wasnt home. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Really poor ordering from France to the UK. Companies can ask for reviews via automatic invitations. I cannot track my order and furthermore they delay it more than it should alwayss. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I ordered the Grand Bambino bag. For more information, please see our It was it left to sit in the pouring rain. I was very disappointed with my purchase. The order arrived on time and every item came very well packed. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Everything was amazing. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. then delayed it even more by not contacting UPS quick enough. Suggested companies are based on peoples browsing tendencies. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Thank you very much.I especially loved the packaging- as always :). I love my bag! At the age of 19, in 2009, he started his own brand after his mother's death and named it . Outstanding Customer Service! Lists Featuring This Company Shoes Companies They have no phone to US because they are French based and . Its just that they grew so fast and I think they were taken aback from all the success. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. I cant even use it. Because of this I wouldnt order again.. Quality is great! It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Ordered a bag and returned it. was ok but the delivery with UPS was HORRIBLE. My order arrived in no time and im super happy! The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. My order arrived in no time and im super happy! LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) + Advancement opportunities - 80% of our frontline leaders have been promoted from within. Suggested companies are based on peoples browsing tendencies. I do not recommend ordering anything from their site, idk what happened but it is a mess. ;). Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. I ordered the Grand Bambino bag. My order arrived in no time and im super happy! Shop the best in modern womenswear with the most recent collection from Jacquemus. The attention of detail with my order was exceptional. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. I ordered the wrong size and had to return the item. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Full-time - Part-time - Temporary -Contract. Here are 8 tips for writing great reviews. United States. I love your website design, I love your brand. Jacquemus I ended up ordering through the site via paypal. Create an account to follow your favorite communities and start taking part in conversations. The bag is okay but a bit dusty and dirty. The pants were the perfect color, fit well and well made! Here are 8 tips for writing great reviews. Jacquemus. JavaScript seems to be disabled in your browser. What we offer: + Competitive hourly rate of $16/hour. Register to save your wishlist and stay updated on must-have pieces. We use dedicated people and clever technology to safeguard our platform. Overall it was great! Product well represented in PDP (would be nice to get a closer shot of the material). I loved the bag, it's great, and super fast delivery, thank you. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Privacy Policy. Pretty things in your Shop Jacquemus is great!!! When it was delivered I wasnt home. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. We also ensure all reviews are published without moderation. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Fabulous Quality and Design! It was really fast and satisfying! Love the quality & style of the hat & quick delivery! So thank you Jacquemus!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Much better of you used dhl not ups. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hope i could get an answer as soon as possible. 1,501 people have already reviewed JACQUEMUS. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. The ordering was easy and the quickness of the shipping was amazing. You are very welcome to get in touch for size and styling advice or with any further questions on your order. . All previous emails sent to you from my private email prior to involving PayPal were ignored. I am always extremely pleased with all the items I have ordered. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Because of this I wouldnt order again.. Companies can ask for reviews via automatic invitations. I ordered the wrong size and had to return the item. It was it left to sit in the pouring rain. We use dedicated people and clever technology to safeguard our platform. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! It was left on my porch in the pouring rain for two days. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Read about their experiences and share your own! Beautiful design.Thank you so much for adding beauty in our lives and this world. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. was ok but the delivery with UPS was HORRIBLE. I already wrote email to customer care center but hadnt receive reply yet. Two days later I received my tracking and got my packages. Available 24/7. Find out how we combat fake reviews. When I tried to find the support form it appeared, that your site doesn't work properly. Beautiful experience! 1-888-550-9675. I am very happy with my purchase! Tag of the item was already taken off and placed inside of the side pocket. Incredible quality, lots of compliments. Received the order but the box looks like its thrown somewhere. Bought it for my daughters 30th birthday. Press J to jump to the feed. Im a big time jacquemus fan and have been for years. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. I received my parcel late and it then ruined a gift to someone. In addition, the fact of sending us a little booklet I find it super cool. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Verification can help ensure real people write reviews about real companies. Mostly impressed on just how fast it was delivered! . Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Ps, thanks for cute stickers which I get with my shipment. A real shame because you spend a lot of money on this premium brand. Got this a gift for my wife, she fell in love with it! These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. Read about their experiences and share your own! This is unacceptable. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. The PRODUCT IS AMAZING! I ordered the Grand Bambino bag. I ended up ordering from FarFetch and the bag will arrive Tuesday. My order arrived in no time and im super happy! Very clear navigation and easy check out experience. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. We also ensure all reviews are published without moderation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The quality of Le Grand Bambino bag is amazing. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Thank you very much.I especially loved the packaging- as always :). Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. They sent my address wrong to UPS, told me it was my fault! It goes against our guidelines to offer incentives for reviews. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. - Reliable internet access for 4-hour periods of time. Love the quality & style of the hat & quick delivery! They implanted new logistics and all so the problem must come from that. Much better of you used dhl not ups. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. The pants were the perfect color, fit well and well made! + Additional pay incentives as well as monthly . Will definitely order again! I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. Outstanding Customer Service! Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. The bag is okay but a bit dusty and dirty. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. I could find the contact number only from the cached page found in Google. Companies can ask for reviews via automatic invitations. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. I recommend shopping at Jacquemus. 6 more replies. We also ensure all reviews are published without moderation. The delivery was made very quickly and arrived in very good condition. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. The quality of Le Grand Bambino bag is amazing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. was ok but the delivery with UPS was HORRIBLE. Delve into our exclusive selection of designer must-haves. When it was delivered I wasnt home. Beautiful experience! Awful brand terrible business. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. The website is very userfriendly, I found everything great. I love JACQUEMUS! Its disappointing what a mess this company has become, not a good look. Received the order but the box looks like its thrown somewhere. | Read 41-60 Reviews out of 545 Here are 8 tips for writing great reviews. I would have expected more for that money. The quality of Le Grand Bambino bag is amazing. I am in Australia and this is physically impossible. This is unacceptable. In addition, the fact of sending us a little booklet I find it super cool. The order arrived on time and every item came very well packed. Date of experience: 19 January 2023 MO By the time I got home it wasnt there. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. This is unacceptable. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Job Description. Received the order but the box looks like its thrown somewhere. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Much better of you used dhl not ups. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other.

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