Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . We're committed to being your source for expert career guidance. Youll need to be flexible with your schedule. The entire store team benefits from your commitment to providing the best care for customers. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. You reassure customers when delivering product diagnoses and potential solutions. The mob used the electronics in the store to play music and record their dance routine. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Your work hours will be based on business needs. Come eager to listen and learn from your team, your mentors and your customers. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Copyright 2023 Apple Inc. All rights reserved. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. When a customer needs assistance, you quickly assess their situation. Stay up to date with what you want to know. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Both full-time and part-time jobs are available. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. This cookie is set by GDPR Cookie Consent plugin. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. I agree to the. Apple is an equal opportunity employer that is committed to inclusion and diversity. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Learn more about your EEO rights as an applicant (Opens in a new window) . The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Professional Training exams are offered online and cost $149. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. The energy on these days rocked my world. Copyright 2000-2023 MacRumors.com, LLC. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. They may also move into management positions. You will be working with customers one-on-one to help them with their Apple products. To view your favorites, sign in with your Apple ID. Analytical cookies are used to understand how visitors interact with the website. Customer loyalty and satisfaction is their number one priority. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Copyright 2023 Apple Inc. All rights reserved. Apple's most powerful Mac will finally shift to Apple silicon. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. The Apple Professional Training courses are now available at training.apple.com. Apple Inc. All rights reserved. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. And thats our greatest strength. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. It lasted 10 days and was always closely monitored by a manager and a store lead employee. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Click here to see the total pay, recent salaries shared and more! I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". The mob used the electronics in the store to play music and record their dance routine. Both full-time and part-time jobs are available. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . It does not store any personal data. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. When a customer needs assistance, you quickly assess their situation. Youre supporting people. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. I also think readers might find the level of diversity among the talent at Apple very inspiring. These cookies track visitors across websites and collect information to provide customized ads. Copyright 2023 Apple Inc. All rights reserved. Surname must be different to the First Name. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. This cookie is set by the Google. Apples new IT training series begins with the Apple Device Support course. Apple participates in the E-Verify program in certain locations as required by law. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. And be amazed by what it does for yours. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple certification programs are IT professional certifications for Apple Inc. products. These cookies will be stored in your browser only with your consent. Youll need to be flexible with your schedule. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . 50 features and changes you might have missed in macOS Ventura. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. This cookie is set by GDPR Cookie Consent plugin. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. When a customer needs assistance, you quickly assess their situation. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. We deliver a full range of Apple courses, including support and repair training for Apple devices. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. However, we cannot independently confirm if the Weibo account has a proven track record. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Both full-time and part-time jobs are available. Sign up for notifications from Insider! If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. You maintain composure and customer focus while troubleshooting and solving issues. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. They offered benefit options such as health care for all employees full- and/or part-time. Come eager to listen and learn from your team, your mentors, and your customers. They can also help businesses to develop and implement best practices for protecting their data. Apple Inc. All rights reserved. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Roles based in Quebec require French language proficiency. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You get to work with really creative people. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. US Bureau of Labor Statistics, Computer, and Information Systems Managers. You have excellent time management skills and can make decisions quickly. It works only in coordination with the primary cookie. The customers can make or break the day which led to many days being . This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Review information and details about the policies, terms, and conditions for Apple training programs. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Necessary cookies are absolutely essential for the website to function properly. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Come to us in your pursuit of success. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Save someone's day. Core training took place off-site and included 15 new employees like myself. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. We also use third-party cookies that help us analyze and understand how you use this website. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. You have excellent time management skills and can make decisions quickly. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apple is an equal opportunity employer that is committed to inclusion and diversity. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. For more details and to apply, visit, Apple Professional Training courses are available now at. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. You can find information about the accommodations request process in the. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. An Apple logo or digital badge is a seal of approval and a promise of excellence. Own your learning schedule with self-paced, online courses. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. You reassure customers when delivering product diagnoses and potential solutions. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology.

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