To fix the issue, uninstall that update. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Thanks Gregg. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Simply locate the device you need from the list, and click the Connect button beside the device's name. I thank God everyday you were born. Lock the streamer settings using Splashtop admin credentials. This black screen will linger for a few seconds, and then the app crashes. Thanks for bringing this to our attention. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. The mouse cursor showed the busy pointer when hovering over the desktop. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. "), and they kept focusing on that point, which is what made me so angry. LOTS of people here use Splashtop. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Choose Uninstall. Automatically blank the remote screen when connected. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. After LastPass's breaches, my boss is looking into trying an on-prem password manager. All i did was google remote desktop mouse pointer disappears and this article showed up. Copyright 2023 Splashtop Inc. All rights reserved. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Sadly, 720px is the highest resolution currently supported by the driver. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." You need to hear this. Supports Windows, Mac, and Chromebook. Follow the prompts to update the driver if prompted. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. You need to hear this. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Was this reply helpful? Your solution OFFICIALLY ends the nightmare. Our team reviewed the video. Below weve provided several ways to resolve Splashtop connection issues. I say its a good compromise. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu If any readers can provide advice for Mac please leave a comment! So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Step 3. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Users can even execute this via a remote session while connected with Splashtop. THANK YOU for sharing. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. In the upper right you can access your account information and subscriptions. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Where have YOU been all my life? comes to mind. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. All remote desktop connections are secure and encrypted. Renaming the file worked Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. When you begin the session, the remote computer screen will open in a window on your computer. I'm checking with support team. stay tuned thanks. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. I found this post while researching how other people have fixed the problem. Click here for a blog post on remote accessing and controlling Android devices with SOS. thank you !!!! On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. I don't want to post that exact file because I don't know if they want it publicized.Gregg. (LogOut/ Copyright 2023 Splashtop Inc. All rights reserved. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Ok, so it's a touchpad issue. I realized I messed up when I went to rejoin the domain Fixed Windows 10 Remote Desktop mouse issue. See all Splashtop remote access and remote support solutions. Thanks, Cameron. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. NO! On your iPad, click " Trust " when " Trust this computer " pops up. Hope this helps. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. is a KNOWN ISSUE?Gregg. This topic has been locked by an administrator and is no longer open for commenting. Click Continue to hide the hints and view the remote computer screen. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Look for the "+" SOS icon when you start the app and tap it. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Reconnect the mouse. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! The user only has to run the app, there is no install process. Your Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). The Current Sessions list shows you currently running sessions under your account. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Splashtop wired xdisplay not working is a very common issue for Android OS users. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. Im using Windows 11. Adjust your cursor speed, mouse wheel settings, and scroll line options. Please note: You can switch the setting back to extend these displays upon returning to the office. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). This means the IT department or company managers also have the same sort of computer access they have at a physical office. Check through the settings and adjust any you want to change. Cant you just use VNC or something similar? With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. They were telling me it couldn't be done at first. Say hello to your cursor when editing text again! The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. perfectly!Why didnt Limitations of the "Lock keyboard and mouse" feature Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. This is the contextual mouse cursor. Thank you. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. For those utilizing a Windows 7 OS, users must install any additional printer drivers. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Any help welcome please before we get onto Splashtop support? You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. I added a "LocalAdmin" -- but didn't set the type to admin. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. you saved my life i was so frustrated editing documents. QED. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. In the Mouse properties window, change the Scheme to Windows Black (system scheme). Splashtop is a remote access tool that enables remote workers to access and control their office computers. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Your daily dose of tech news, in brief. Remote Mouse Free. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. or I've also had a blue remote screen, but can see the mouse moving. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. In your Splashtop Account Settings, you can enable Two . At that point, I knew I was in for a long week. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Choose your primary button from the drop-down. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. What are some of the best ones? Try It Free Buy Now. If the above methods dont work, wait for the device battery to drain naturally. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. You can edit the tracking speed, edit cursor size and color, and more. Reinstall Google Chrome and try again. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Please note: This may reposition your desktop icons. By continuing to use this site, you agree to our cookie policy. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Turn ON the "Show offline computers" option in Settings. I have posted useless answers to others' thread before when I misinterpreted their issues. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. it take THREE detailed emails to get to this resolution when as you noted, this After a second, your iPad will be screen mirrored onto your computer. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Click " Uninstall " to confirm. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. I love getting comments like yours. To continue this discussion, please ask a new question. (Mine shows disabled if I use the function key to disable it- surprise..:)) Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Splashtop Personal app introduction; Hot Topics. Is there a solution for the Mac users with the same problem? 04-10-2020 12:26 AM. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Solution 6. Then you can use your iPad as a second display for your Windows. However, if you'd like a free alternative, we have mentioned one in the article itself. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. If I choose Console, the user gets kicked out as expected. Thanks for the comment made me laugh and glad it helped end your frustration. 1 Comment actions 0 He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. I'm excited to be here, and hope to be able to contribute. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Today I finally had time to google wtf made the cursor disappear. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Click the Hardware tab, and then click Device Manager. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Testing VNC or something similar, even SOS, would be have been irrelevant. I had to remove the machine from the domain Before doing that . Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. 6. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. The cursor only appears while in the ribbon. Select Google Chrome and click Uninstall. someone logs in with RDP remotely, the console session will get logged out, and Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Click Start, click Control Panel, and then double-click System. ", which is completely unrelated to Splashtop's issue. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. until some fix was offered. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. I only can click the "(Console) - Connected" session. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Splashtop did sometimes have a slight lag when screen . Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Copyright 2023 Splashtop Inc. All rights reserved. Id definitely like to hear of a permanent solution to this as its damn annoying. THAT is why your response frustrated me.Gregg. Hope this helps someone else besides me, who likes the original white cursor scheme. Run FlexiHub on the virtual desktop, and login. Go to your Splashtop web consoleto manage your account. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . After they install and run the app, the experience is the same. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Step 4. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. USEFUL. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set!

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